PRIVACY POLICY

1. Information We Collect

When you browse or interact with our Site, we may collect two types of information:

When you create an account, place an order, or reach out to our customer service team, we may ask for information such as your name, shipping and billing address, email address, and phone number. This information is necessary to process your orders and communicate with you about your purchases.

2. How We Use Your Information

We use the information we collect strictly for legitimate business purposes, including:

• Processing and fulfilling your orders, including coordinating shipping and handling returns or exchanges.
• Sending order confirmations, shipping updates, and other transactional communications.
• Responding to your questions, comments, or customer service requests.
• Sending newsletters, promotions, or special offers — only where you have opted in or where permitted by applicable law.
• Analyzing how visitors use our Site so we can improve functionality, layout, and the overall customer experience.
• Meeting legal obligations or responding to lawful requests from government authorities.

We do not sell your personal information to third parties for their own marketing purposes.

3. Cookies and Tracking Technologies

Our Site uses cookies — small text files placed on your device — to recognize returning visitors, keep items in your shopping cart, and understand how our pages are used. Some cookies are essential for the Site to function properly, while others help us analyze traffic and tailor content.

You can configure your web browser to block cookies or alert you when a cookie is being set. Please be aware that disabling cookies may affect certain features of the Site, including the ability to complete purchases or maintain a logged-in session.

4. Analytics Services

We may use third-party analytics platforms, such as Google Analytics, to help us understand visitor behavior and measure the effectiveness of our content. These services may collect information about your visits to our Site and to other websites. Their collection and use of that information is governed by their own privacy policies, which we encourage you to review.

5. Third-Party Service Providers

To operate our business effectively, we work with outside companies that assist us with services such as payment processing, order fulfillment, email delivery, and website hosting. These partners are granted access to your personal information only to the extent necessary to perform their specific functions on our behalf, and they are contractually prohibited from using your information for any other purpose.

6. Marketing Communications

If you have opted in to receive marketing emails from us, we may periodically send you product announcements, promotions, or news about H&J Thread LLC. You may unsubscribe at any time by clicking the unsubscribe link included in any such email, or by contacting us directly at the information provided below. Opting out of marketing emails will not affect your receipt of transactional messages related to existing orders.

7. Data Security

We take the security of your personal information seriously. All data transmitted between your browser and our Site is encrypted using Secure Socket Layer (SSL) technology. We also maintain appropriate administrative and technical safeguards to protect your information from unauthorized access, loss, or misuse.

That said, no internet transmission or electronic storage method is completely foolproof. While we do our best to protect your data, we cannot provide an absolute guarantee of security. We encourage you to use strong, unique passwords for your account and to keep them confidential.

Your information is stored and processed in the United States. By using our Site, you consent to the transfer and processing of your data in the United States in accordance with this Privacy Policy.

8. Your Choices Regarding Your Information

You may choose not to provide certain personal information; however, doing so may limit your ability to use some features of our Site. For example, providing accurate shipping information is required to complete a purchase, and registering for an account may be needed to access order history or wish list features.

If you would like to review, update, or request deletion of any personal information we hold about you, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. External Links

Our Site may include hyperlinks to third-party websites not operated by H&J Thread LLC. We have no control over the content or privacy practices of those sites, and this Privacy Policy does not apply to them. We recommend reviewing the privacy policy of any external site before submitting personal information.

10. Children's Privacy

Our Site is intended for use by adults. We do not knowingly solicit or collect personal information from individuals under the age of 13. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe your child has submitted personal information to us without your consent, please contact us immediately.

11. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make updates, we will post the revised policy on this page with an updated effective date. We encourage you to check this page from time to time to stay informed. Your continued use of the Site after any changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please reach out to us:

We are committed to addressing your privacy inquiries promptly and transparently.